Distinctive Marble & Granite   7635 Commerce Place  Plain City,OH43064   (614) 760-0003
Distinctive Marble & Granite
7635 Commerce Place
Plain CityOH 43064
 (614) 760-0003

Reviews Of Distinctive Marble & Granite

4.95 299 Reviews
jason mcbride
May 21, 2018

We were so happy with the project. Lauren was exceptional at getting us into a product and Alex & Isaiah had the install done quickly and we would have never know they were in the house. They explained what they were doing and the steps and we couldn't be happier with the new counter tops!

James Hill
May 18, 2018

Entire process from layout to the install was performed with attention to detail

Nick English
May 18, 2018

UPDATE: Working with Harry Johns on remedying the issues below has been above and beyond anything we could have expected. His professionalism and courtesy has been exceptional. This completely changed my mind about DMG. Their customer service and desire to help search for the perfect product is excellent. We are extremely happy that we chose DMG. We did not have a great experience with Distinctive. Overall, the quality of their customer service was poor, as was their installation. I would caution anyone using them for large jobs like ours to hire a designer or have your builder go with you for your final selection meeting. Having someone there with you that knows the process will be really helpful. Otherwise, it can be overwhelming and there isn't really anyone there to help you. It's a very rushed process. When we did make complaints about the quality, we were made to feel like we were the ones with the problem and were not treated like the customer. The core values that DMG promotes such as "be the best, nothing less" and "we try to put ourselves in their shoes" do not represent our experience with DMG. At the end of our job, we weren't very happy. We didn't ask for a refund or for a discount. There are still problems with the way our stone was matched and installed. The marble that was provided was not in very good condition and had a lot of scratches on it. We found that complaining about anything was met with the refusal that DMG could do anything wrong and that we were the ones who had set our expectations too high. I see that someone from DMG responds to these reviews. To that person, we aren't trying to get a discount.We just wanted to let others know of our experience.

Wilbur Lemmon
May 17, 2018

I just had new granite kitchen countertops installed today. Not only are they beautiful but they were installed quickly and professionally by Kole and Paddy. They were in and out quickly no mess and answered all my questions. Thanks.

Paul Lambert
May 16, 2018

The service techs, Kole and Pat arrived on time , installed and sealed the Granite and it turned out very nice, very happy with install and service.

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